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FAQ

Foire aux questions

  • Are your jewelry stainless?
    All the materials used are indicated on the product sheets.Our bracelets and rings are in: Golden brass, silver aluminum or stainless steel.Our necklaces are made of: stainless steel and the pendants in golden brass/silver aluminium.Our earrings are made of stainless steel.
  • Are your jewelry adjustable?
    The majority of our jewelry is adjustable by hand, depending on your finger or wrist circumference. To adjust the jewelry to your size, pinch the metal vertically. Be careful, if you pinch horizontally, your jewelry will not take the right shape
  • What are the delivery times ?
    ☀All orders are carefully prepared in our workshop within 48 hours, once dispatched, your order will be delivered in 3 or 4 working days by La Poste.☀You will receive a confirmation email when your order is shipped as well as a tracking number.☀For deliveries outside France, delivery times are likely to be slightly longer.
  • Mon produit est en rupture de stock, combien de temps avant qu'il ne revienne en stock ?
    Si un article que vous souhaitez est actuellement en rupture de stock, ne vous inquiétez pas. Nous fonctionnons par sessions mensuelles, ce qui signifie que de nouveaux articles seront disponibles lors de la session du mois suivant (ainsi que les best seller). Nous nous efforçons de proposer des quantités limitées d'articles pour garantir leur unicité et leur qualité. Si un produit est épuisé, assurez-vous de revenir lors de la prochaine session mensuelle pour avoir une nouvelle chance de mettre la main sur l'article que vous désirez.
  • What are the delivery methods?
    All our jewels are sent by La Poste in tracked mail.
  • Oops…I got the wrong address, what should I do?
    Contact us as soon as possible so that we can modify your details.In accordance with our T&Cs, if the order has already been processed and sent, no more changes can be made.
  • Can I return an item?
    Returns are only accepted for non-personalized jewelry :)
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